Terms & Conditions


Policies

Please note that Estelle Designs and Sales Limited sells to trade only.
By accepting our terms and conditions, you are stating that you are an owner of a valid retail business and that your purchases are for re-sale purposes only.

New Accounts

1. Minimum opening order for new accounts is $250.00 net cost. Re-orders must have a minimum order value of at least $100.00.
2. Method of payment for New Accounts is VISA or MasterCard only. The charges will be processed at the time of invoicing.
3. Accounts inactive for an 18 month period will automatically be closed.
Re-activating an account will be subject to the above conditions.

Product

4. All prices are subject to change without notice.
5. Prices are wholesale prices in Canadian dollars.
6. Prices do not include taxes.
7. Availability of product is not guaranteed nor does Estelle offer exclusivity to any retailer.
8. Backorders under $50.00 are cancelled automatically.

Shipping

9. All orders are subject to freight charges.
10. Estelle reserves the right to use our discretion as to the carrier to be used on any shipment.

Freight charges are based on location, weight and dimension of shipment.
If you prefer an alternate carrier, please provide your carrier details and account number at the time of ordering.

Cancellations & Refused Shipments


11. We make every effort to honour requests for cancellations for regular orders that are not part of a pre-booking program.
However, if the shipment has already left our warehouse when the cancellation request is made, it will be subject to a 25% restocking charge (minimum $40.00) plus all shipping costs incurred.
12. Any refused or undeliverable shipments are subject to a 25% restocking charge (minimum $40.00) plus all shipping costs incurred.

Future shipments will then be on a pre-paid basis only.

Returns & Claims

13. We will gladly authorize returns for damaged or defective merchandise within 7 days from the date of your invoice.

All returns must be authorized through our Customer Service Department.
Any unauthorized returns will be refused.
Damaged or defective merchandise must be sent back with a Return Merchandise Authorization Number (RMA #) provided by an Estelle Customer Service Representative.
This number must appear on the outside of each carton being returned.
Returned merchandise that has been used, altered, ticketed or exceeds the 7 day policy will not be processed for replacement or credit.
All returned merchandise must be in its original packaging.
Any merchandise sent back to Estelle that is not damaged or defective will be subject to a 25% restocking charge ($40.00 minimum) plus all shipping costs incurred.